Top 10 General Support Questions
- What does my Java error message mean and how do I fix it (e.g. Error 523)?
- How do I find troubleshooting help for my BlackBerry 10 smartphone, including email set-up?
- Where can I find BBM troubleshooting resources?
- How do I transfer my data (contacts, media, apps and more) to my new BlackBerry 10 smartphone?
- How do I upgrade/update/download the newest device and desktop software?
- How do I setup, manage, or remove an email account on my smartphone with BlackBerry 7 OS or earlier?
Not sure which model you have?
Select a smartphone
- BlackBerry Q10
- BlackBerry Q5
- BlackBerry Z10
- BlackBerry Z30
- BlackBerry 9720
- BlackBerry Bold 9780
- BlackBerry Bold 9790
- BlackBerry Bold 9900
- BlackBerry Curve 8520
- BlackBerry Curve 9300
- BlackBerry Curve 9320
- BlackBerry Curve 9360
- BlackBerry Curve 9380
- Porsche Design P'9982
- Porsche Design P’9981
- BlackBerry Torch 9800
- BlackBerry Torch 9810
- BlackBerry Torch 9860
- Self-guided diagnostic app for BlackBerry devices
- Run tests that can help identify if an issue is occuring
Learn about why you need one, how to create it, how to reset it and other FAQ.